Shipping Policy

Last updated March 15, 2022

Due to weather events across Queensland and New South Wales, our delivery partners are currently experiencing shipping delays. We apologise for any inconvenience.

Shipping

Paper is precious. Corners can easily be damaged during transit and our printing has had way too much love and care in the process to risk being damaged right at the end of the line.

And it also seems everyone leaves things to the last minute….

That’s why we prefer to pack your order in our custom made extra-heavy duty boxes, with loads of packing and send by our trusted air and road shipping partner, Startrack Express.

There’s no doubt there’s cheaper and slower options out there – we’ve used them in the past to try and save you a few bucks, but it’s like they’re bouncing our parcels like a basketball while walking them to your place!

And although satchels are perfectly fine for some orders, mostly they’re just not as protective as a chunky box.

Startrack won’t deliver to PO Boxes and we’ve had to sign a blanket ATL (authority to leave) so you’re not charged re-delivery fees if you’re not home. But they’re very careful not to leave your precious parcel in a dodgy spot, which is awesome, but it’s best to have your deliveries go to a work address where there’s someone there to sign and accept your delivery.

We’ll also email you a tracking number so you can check up where it is at any time of the day or night too.

We charge a flat rate of shipping to ensure no one misses out and we use Startrack Express to ensure it gets to you as quick as possible.

Shipping Times

Startrack Premium Air 

Overnight service to capital cities (CBD) – 2 business days to outer suburbs.
Maximum 3 business days to regional and country services.

Once your order has been despatched, tracking information will be emailed so you can follow your parcel’s journey.

PLEASE NOTE: PACKAGES ARE LEFT AT YOUR DOOR

Processing Times

We aim to process orders to our suppliers from our website within 2 business days in addition to the below lead-times. Custom orders will be exempt from this and will be provided when working with you.

Digital Printing

  • REGULAR: 3 FULL Business Days + Shipping
  • PRIORITY: 1 FULL Business Day + Shipping (must be received by 8am WST to be shipped same day)
  • PLUS add an EXTRA day for each of these additional processes: die cutting, edge foiling and custom drilling.
  • DUPLEXING (gluing sheets together) requires time to gently dry so we require an additional TWO business days.

1 Colour Letterpress or 1 Colour Foil (includes digital + 1 colour letterpress or foil)

  • REGULAR: 10 FULL Business Days + Shipping
  • PRIORITY: 6 FULL Business Days + Shipping
  • PLUS add an EXTRA day for each additional process (die cut, duplex, foil, second colour foil, edge foil, letterpress or second letterpress colour)

EXAMPLE 1: 1 Colour Letterpress

  • REGULAR: 10 Working Days + Shipping
  • PRIORITY: 6 Working Days + Shipping

EXAMPLE 2: 2 Colour Letterpress

  • REGULAR: 11 Working Days + Shipping
  • PRIORITY: 7 Working Days + Shipping

EXAMPLE 3: 1 Colour Letterpress + 1 Colour Foil + Duplex + Edge Foil

  • REGULAR: 13 Working Days + Shipping
  • PRIORITY: 9 Working Days + Shipping

We do offer priority processing if needed, please contact us directly via the contact form and we can look at adding this onto your order.