Last updated 8 November 2026
Thank you for your purchase. We always want our customers to be happy. If you are not completely satisfied, you can return unused items to us within 14 days of delivery for a refund, store credit or an exchange.

RETURNS

Unused items in their original condition and packaging can be returned within fourteen (14) days of the delivery date. Return postage is at the customer’s cost.

PLEASE NOTE:
The following types of products CANNOT be returned or exchanged:

  • Custom and personalised items (including printed stationery)
  • Downloadable and virtual products
  • Perishable products
  • Gift cards/vouchers

RETURN PROCESS

To return an item, place it securely in its original packaging, and mail your return to the following address:
Paper Alchemy
Attn: Returns
PO Box 923
Gymea, NSW 2227
Australia
You are responsible for all return shipping charges. We strongly recommend a trackable postage method as proof in case of any mailing issues.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your refund, store credit or exchange. Please allow at least seven (7) days from the receipt of your item. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

DAMAGED OR DEFECTIVE ITEMS

If an item arrives damaged or defective, please report it within 7 days of the delivery date by emailing [email protected] and we will arrange a refund or exchange.

QUESTIONS

If you have any questions about our return policy, please contact us at [email protected]