Returns policy

Last updated July 01, 2021

Thank you for your purchase. We always strive to ensure that our customers are happy, however, if you are not completely satisfied with your purchase, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, place the item securely in its original packaging, and mail your return to the following address:

Paper Alchemy
Attn: Returns
PO Box 245
Rosebery, New South Wales 1445
Australia

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return as proof in case of any mailing issues.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

Customised or printed products items cannot be returned or exchanged.

For defective or damaged products, please contact us via our email info@paperalchemy.com.au within 7 days of the delivery date to begin the process to arrange a refund or exchange.

Please Note: Item(s) must be returned in original condition including original packaging.

QUESTIONS

If you have any questions concerning our return policy, please contact us at info@paperalchemy.com.au