Frequently asked questions

We’ve covered some of our most commonly asked questions below, check them out and if you can’t find the answer you’re searching for get in touch via our chat or contact page.

Our ordering process

How many invitation suites should I order?

This is one of the most common mistakes that couples make when ordering their stationery. You’ll ALWAYS need more invitations than you think!

Typically, you’ll need around two thirds of your guest list as an amount (remember, some guests will share a single invite such as couples or families). Sit down with your guest list and do a careful tally of who needs an invite but ensure you order at least 10-15 extra sets as there are always people who can’t attend and you may want to invite other guests in their place.

Additional reprints can be quite costly after your order is already printed so we recommend that you accurately determine your quantity and always include the extras for last minute additions and keepsakes before placing your order.

Please keep in mind though, once your order is placed we cannot alter the quantity.

Should I order all of my stationery in one go?

This process is usually spread out over a number of months.

For Save the Dates, we recommend that you order these first as soon as you have set the date for your wedding and have locked in your venue. This will allow your guests to plan ahead and ensure they can make it to your special day.

We suggest mailing your Wedding Invitation Suites at least three months before your big day (earlier if you are having a destination wedding). This will allow your guests time to respond to your RSVP (your RSVP date should be at least 1 month prior to the event date, to ensure you have enough time to organise any on the day stationery). Therefore we recommend ordering your invitations four to five months before you plan to post them.

On the Day stationery typically will not be able to be finalised until your RSVP date has passed and your guest list confirmed. This would include items like the seating chart and place cards. These would be ordered last, but should be ordered about a month prior to your event to allow for printing and delivery.

Can I order more invitations at a later date?

While it is possible to order more invitations later down the track, it will be significantly more expensive to do this rather than ordering a higher quantity in your initial order.

To ensure you do not need to order more invitations at a later date, we strongly recommend ordering at least 10-15 more invitation suites than you think you will require as part of your initial order.

Do you have a minimum quantity order?

Yes, we do. The minimum order quantity stated for each item is the most economical amount to start printing from. All of our pricing is based around the minimum quantity stated for each product, therefore if you require less than this the price per item will increase. Please email us and we will give you a quote for the amount that you require. Discounts do come into play with high quantities being ordered.

Why does the pricing per invite change depending on how many I buy?

Printing costs are setup based on volume, so the higher your printing quantity the better the price gets due to the base setup fees and charges.

What happens after I purchase my invite suite online?

Once you purchase your beautiful new invitation suite, we will kick off the personalisation process by sending you our easy to use templates that will collect the details we need to fill your invite.

When we have updated your suite with the information you provide us, we will send you a digital proof for you to check over all your details (and we can even offer suggestions to help you get the best outcome possible).

Don’t worry if you made any mistakes with the text you provide us, you get 1 free round of revisions to tidy up any errors or info changes (please note that any further rounds of revisions will incur a fee of $30 each time).

Once we receive your final approval, we will send your finished design off to be printed, prepared and delivered to your doorstep!

Do the invitation suites come assembled?

Typically, all orders arrive unassembled, however we can hand assemble them for you for an extra fee, please get in touch with us for more details and to get pricing.

Why are colours different when printed compared to on-screen?

We always recommend that you to print your digital proof to sense how accurately the on-screen colours, images, and text will match the print version of your design.

Always keep in mind that a picture on your computer screen has light shining through it from your monitor so the image will likely appear different (typically a bit darker) once printed compared to on-screen.

Although your home printer won’t be an exact match for the professional quality printers we use, a printed version of your digital proof will give you a much better idea of what to expect.

Can I make changes once I've placed my order?

If you need to make a change to your order please contact us immediately at orders@paperalchemy.com.au however changes can’t be made once your order has gone to print.

Can I get a refund or return on my order?

Unfortunately, we don’t offer refunds or returns as all orders are final, however we always make every effort to ensure our customers needs and desires are always met and exceeded! Please see our Terms and Conditions for further information on this.

Semi-custom invitations vs fully bespoke designs

What kinds of changes can I make to the semi-custom collections?

All of our semi-custom collections are designed as complete collections that follow a matching overall look and theme, however you can customise various elements of every design to match your wedding if there is a particular look you would like to achieve.

Typically, in all of our semi-custom collections, you can customise the ink colour, paper stock, add special embellishments such as adding a metallic foil or edge foiling. And, of course, you also have full control over the text that goes into any of the designs!

If there is a specific look or feel you are after that is not offered by our collections, take a look at our bespoke design process for a completely unique collection just for you.

Can I change the font used in one of the semi-custom collection designs?

All of our semi-custom invitations have been designed using fonts that work well with the overall design. If, however, you’re really set on using another one of our fonts, please let us know which one and we will let you know if it’s a suitable substitute.

Can I pick my own colours for any of your designs?

All of our designs can be tailored around your colour palette in order to match your wedding. If you can’t find the design and colour you like together, please contact us and we can discuss the best colours to use for your theme for any particular design.

Please note: The colours shown on our website are a guide to the shades we have available. Due to the nature viewing colours on-screen you can rarely get an exact match to the real life printed colours, however we do try to get as accurate a match as possible.

Can I get my own design printed through Paper Alchemy?

Absolutely! We are happy to accommodate any of your custom needs.

Send us your details of what you would like printed as well as a copy of your design so we can discuss your ideas, timings and prices.

Payment information

What payment methods are accepted?

We take all major cards and paypal.

Can I use zip pay?

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What currency are the prices displayed in?

All our prices are currently listed in Australian Dollars (AUD).

Shipping and delivery

Do you ship internationally?

How long does it take to print and ship my invites?

Printing and delivery times can vary based on a number of variables including:

  • Which day our print run occurs for the type of printing you’ve selected
  • How many pieces are included in your invitation suite
  • Whether you are getting the invitation suites assembled by us
  • The number of special effect print methods you’ve selected
  • Whether you’ve purchased a custom designed invite suite
  • Where we are shipping to

Our estimated delivery times from day of proof approval are typically:

  • Digital print: approximately 14 working days
  • White ink printing: approximately 14 working days
  • Foil print: approximately 21 working days
  • Letterpress: approximately 21 working days
  • Letterpress + Foil: approximately 21 working days

Before going to print, a design proof will be sent to you for review and approval.

If you’ve selected postal address printing on envelopes, your order won’t be sent to print until all required mailing addresses have been provided correctly and confirmed by you.

Can I rush my order?

We will do our best to help you if you need your order in less than the standard period of time but our ability to speed up your delivery can be affected by a number of factors so get in touch with us as soon as possible to discuss the quickest way we can get your invites to you!

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Orders and returns

How do I place an order?

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Do I need an account to place an order?

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Who should I contact if I have any queries?

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How do I track my order?

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Can I cancel or change my order?

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Do you accept returns?

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