Frequently asked questions

We’ve covered some of our most commonly asked questions below

Can’t find the answer you’re searching for below? Get in touch via our chat or contact page!

Our ordering process

How many invitation suites should I order?

This is one of the most common mistakes that couples make when ordering their stationery. You’ll always need more invitations than you think!

Typically, you’ll need around two thirds of your guest list as an amount (remember, some guests will share a single invite such as couples or families). Sit down with your guest list and do a careful tally of who needs an invitation but ensure you order at least 10-15 extra sets as there are always people who can’t attend and you may want to invite other guests in their place.

Additional reprints can be quite costly after your order is already printed so we recommend that you accurately determine your quantity and always include the extras for last minute additions and keepsakes before placing your order.

Please keep in mind though, once your order is placed we cannot alter the quantity.

How far in advance should I place my order?

We recommend that you begin the order process as early as possible to ensure that your invitations are ready in plenty of time.

Traditionally, invitations should be mailed out at least three months before your wedding so we recommend getting in touch with us for your invites at least 4-6 months before the big day.

For weddings that are overseas or will require a majority of your guests to book accommodation, we recommend sending out a save the date as soon as you book your venue or approximately 12 months out from the wedding date.

On the day stationery and signage should be ordered as soon as you confirm your numbers (ie once you get all your RSVPs) at least 6-8 weeks out from the big day.

Finally, thank you cards should be written and sent out to your guests up to 3 months after your wedding.

Should I order all of my stationery in one go?

This process is usually spread out over a number of months.

For Save the Dates, we recommend that you order these first as soon as you have set the date for your wedding and have locked in your venue. This will allow your guests to plan ahead and ensure they can make it to your special day.

We suggest mailing your Wedding Invitation Suites at least 3 months before your big day (earlier if you are having a destination wedding). This will allow your guests time to respond to your RSVP (your RSVP date should be at least 1 month prior to the event date, to ensure you have enough time to organise any on the day stationery). Therefore we recommend ordering your invitations 4-5 months before you plan to post them.

On the Day stationery typically will not be able to be finalised until your RSVP date has passed and your guest list confirmed. This would include items like a seating chart and place cards. These would be ordered last, but should be ordered at least a good few weeks prior to your event to allow for printing and delivery.

Can I order more invitations at a later date?

While it is possible to order more invitations later down the track, it will be significantly more expensive to do this rather than ordering a higher quantity in your initial order.

To ensure you do not need to order more invitations at a later date, we strongly recommend ordering at least 10-15 more invitation suites than you think you will require as part of your initial order.

Do you have a minimum quantity order?

Yes, we do. The minimum order quantity stated for each item is the most economical amount to start printing from.

All of our pricing is based around the minimum quantity stated for each product, so if you require less than this please get in touch with us and we will give you a quote for the amount that you require.

Discounts do come into play with high quantities being ordered.

I'm buying a LOT of invites, do you offer bulk discounts?

Yes!!! We want to make sure we give our customers the best prices possible at all times so we have set up our ordering system in our store to automatically discount your order based on the quantities of each item that you order!

You will notice the discounted rates as your enter them into your cart, so the more you buy the cheaper your price per item becomes.

Why does the price per invite change depending on how many I buy?

We want to make sure we give our customers the best prices possible at all times so we have set up our ordering system in our store to automatically discount your order based on the quantities of each item that you order!

I need my invites ASAP, can you help?

We will do our utmost to help you if you need your order in less than the standard turnaround time. However, our ability to speed up your delivery can be affected by a number of factors so get in touch with us as soon as possible to discuss the quickest way we can get your invites to you!

Please note: There is an extra fee of 20% applicable to any rush orders.

What happens after I purchase my invite?

Once you purchase your beautiful new invitation suite, we will kick off the personalisation process by sending you our easy to use templates that will collect the details we need to fill your invite.

When we have updated your suite with the information you provide us, we will send you a digital proof for you to check over all your details (and we can even offer suggestions to help you get the best outcome possible).

Don’t worry if you made any mistakes with the text you provide us, you get up to three free rounds of revisions so we can tidy up any errors or information changes (please note that any further rounds of revisions will incur a fee of $30 each time).

Once we receive your final approval, we will send your finished design off to be printed, prepared and delivered to your doorstep!

How long does it take to print my invites?

Printing turnaround times can vary based on a number of variables including:

  • Which day our print run occurs for the type of printing you’ve selected;
  • How many pieces are included in your invitation suite;
  • Whether you are getting the invitation suites assembled by us;
  • The number of special effect print methods you’ve selected;
  • Whether you’ve purchased a custom designed invite suite;
  • Where we are shipping to.

Please keep in mind, the below guidelines are calculated from the time that you approve the final design proof (ie there are no more design or content changes to the product).

Digital print: Approx 5 business days + shipping.

White ink printing: Approx 5 business days + shipping.

Foil print: Approx 12 business days + shipping.

Letterpress: Approx 12 business days + shipping.

Do the invitation suites come assembled?

Typically, all orders arrive unassembled. However, we can hand assemble them for you for an extra fee. Please get in touch with us for more details and pricing.

Why are colours slightly different when printed vs on my screen?

Colours on-screen are indicative only and may not be an accurate representation of the true colours in person, as all monitors and screens display colour differently. We highly recommend ordering a sample.

Always keep in mind that a picture on your computer screen has light shining through it from your monitor, so the image will likely appear different (typically a bit darker) once printed compared to on-screen.

Although your home printer won’t be an exact match for the professional quality printers we use, a printed version of your digital proof can give you an idea of what to expect.

Can I make changes once I've placed my order?

If you need to make a change to your order please contact us immediately at info@paperalchemy.com.au. Unfortunately, if your order has already gone to print, we can’t make any further changes.

Do I need to create an account to place an order?

Yes, you will need to create an account with us in order for us to collect the information we need to provide you with a great experience and get your order to you with minimum fuss.

Semi-custom invitations vs fully bespoke designs

What kinds of changes can I make to the semi-custom collections?

All of our semi-custom collections are designed as complete collections that follow a matching overall look and theme, however you can customise various elements of every design to match your wedding if there is a particular look you would like to achieve.

Typically, in all of our semi-custom collections, you can customise the ink colour, paper stock, add special embellishments such as adding a metallic foil or edge foiling. And, of course, you also have full control over the text that goes into any of the designs!

If there is a specific look or feel you are after that is not offered by our collections, take a look at our bespoke design process for a completely unique collection just for you.

Can I change the font used in one of the semi-custom collection designs?

All of our semi-custom invitations have been designed using fonts that work well with the overall design. If, however, you’re really set on using another one of our fonts, please let us know which one and we will let you know if it’s a suitable substitute.

Can you match the colour scheme I'm using for my wedding?

All of our designs can be tailored around your colour palette in order to match your wedding. If you can’t find the design and colour you like together, please contact us and we can discuss the best colours to use for your theme for any particular design.

Please note: The colours shown on our website are a guide to the shades we have available. Due to the nature viewing colours on-screen you can rarely get an exact match to the real life printed colours, however we do try to get as accurate a match as possible.

I'm not planning a wedding – can I still order your designs for a different kind of celebration?

Definitely! If you see a design you like, we can customise all the text within to suit whatever event you are planning for.

We will eventually expand our ranges to encompass a wider variety of events, however, in the meantime we are more than happy to fine tune our existing semi-custom collections to suit your celebration.

Can I get my own design printed through Paper Alchemy?

Absolutely! We are happy to accommodate any of your custom needs.

Send us your details of what you would like printed as well as a copy of your design so we can discuss your ideas, timings and prices.

Payment information

What payment methods are accepted?

We take all major cards and paypal.

Do you support buy now pay later?

Yes! We support a Zip, Afterpay and Klarna.

What currency are the prices displayed in?

We’re based in Australia so all our product prices are listed and charged in Australian Dollars (AUD).

Shipping, delivery and returns

How long does shipping take?

Please note, the shipping timeframes below are a guideline only and shipping may take longer in some circumstances.

Capital cities (Australia only): Approx 2-5 business days.

Regional & country (Australia only): Approx 5-10 business days.

International orders: Approx 10-15 business days.

Once your order has completed the printing process and is ready to ship we will update you via email to let you know it’s on its way along with a tracking number so you can see where it is any time!

How do I track my order?

Your tracking number will be provided in the email we send you once we ship your order.

Do you ship internationally?
What if my order doesn't arrive?

When we ship your order you will receive a tracking number so you can track your order. If something seems to have gone wrong, please contact the shipping company with your tracking number found in your despatch email to locate it.

If you have no success, email us at info@paperalchemy.com.au and we will investigate further.

What if my order printing is incorrect?

If the error is our mistake, we will reprint the corrected version and ship them at no cost or send you a refund for your purchase.

If the error is the client’s mistake (ie you approved the final proof with the error), you will be liable to paying for the reprint plus the cost of shipping.

Oops, I need to change my delivery address!

If you have entered an incorrect shipping address, please let us know right away via our email info@paperalchemy.com.au!

Don’t wait or put off letting us know because we can only update the shipping address for you before your order is shipped. Once it’s sent, it’s too late!

Can I get a refund or return on my order?

We always strive to ensure that our customers are happy, however, if you are not completely satisfied with your purchase, you may return it to us for a full refund, store credit, or an exchange.

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Unfortunately, we don’t offer refunds or exchanges on customised or printed products (for example, invites etc). All orders of this nature are final, however we always make every effort to ensure our customers needs and desires are always met and exceeded!

For defective or damaged products, please contact us via our email info@paperalchemy.com.au to arrange a refund or exchange.

Please Note: Item(s) must be returned in original condition including original packaging.

Please see our Returns Policy and Terms and Conditions for further information on this.

What if my order arrives damaged?

For defective or damaged products, please contact us via our email info@paperalchemy.com.au within 7 days of the delivery date to begin the process to arrange a refund or exchange.

Be sure to let us know your order number, product description, quantity, what the problem is and a photo if possible.

You will need to notify us within 7 days of delivery, so don’t put it off!

Please see our Returns Policy and Terms and Conditions for further information on this.

Do you have a showroom or local pick-up?

While we don’t have a bricks and mortar shop, we have made every effort to ensure our website is as comprehensive as possible.

Our inventory is all available to view and purchase online and all purchases of custom printed products include a personalised consultation to ensure you always get the best outcome.

We do suggest that our customers purchase a sample pack to view our card stock colours and print finishes prior to ordering.

My account

How do I set up an account?

Signing up is super easy and only takes a couple of minutes!

If you’d like to create an account now, click here.

How do I edit my account?

Make sure you’re logged in to your account; click your account icon (located next to the search icon on the website header).

Once you’re in the “My Account” backend, click through the various tabs at the top of the screen to take you through your account information and settings.

Here you can change your shipping and billing address, add new addresses, change your display name or password and so on.

How do I report an unauthorised purchase or billing error?

We take your privacy very seriously.

In the event you have a charge on your credit card statement from us that you do not recognise, please email us via info@paperalchemy.com.au us immediately with the details.

How do I change my password?

Make sure you are logged in to your account; click the account icon at the top right of our website header (next to the search icon). This will take you to your account information and settings.

Select the “Account Details” tab, here you can change your password and your account details.

I've lost the email with my login and password, how can I get into my account?

If you can’t find the email you received upon registration, you can use your email (the one you used to register) and click here to reset your password.

If you still have any issues getting in, please get in touch with us directly via info@paperalchemy.com.au